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Why H&R Block Invests So Much in Bringing the Human Touch to Taxes

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It's never been easier to take care of numerous tasks from behind a computer screen, but sometimes a traditional face-to-face interaction between customer and client is a key factor in driving more business. That high-touch connection was the topic at the final session of Adweek's Commerceweek, with a conversation about the power of the storefront...

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